HR Insights
Every question is a signal. Read them together.
See what your people ask, how fast they get answers and which policies confuse them, broken down by site, department and grade.
Top questions, October
1,240 totalAverage reply
8 s
was 2 days in September
Policy gap
88 questions on shift swaps. The Rota Policy does not say who approves swaps across departments.
Top questions
The most asked topics this week and month, with trend lines and sample questions.
Response times
Average reply time, first human response and ticket closure time against SLA.
Policy gaps
Questions the policy could not answer, grouped so you know which clause to rewrite.
Site comparison
Compare plants, hotels, hospitals or stores side by side.
Employee satisfaction
Ratings after answers and ticket closures, by topic and HR owner.
Monthly HR report
A ready summary for leadership reviews, exported as PDF or spreadsheet.
From the October report
What one month of questions told a hotel group
Shift swaps across departments
88 questions. The Rota Policy did not name an approver. Clause added in v4.
Service charge distribution
53 questions from banquets. Payout date was missing from the payroll calendar.
Comp off on festival duty
41 questions. Holiday list updated with a 30-day usage rule.
Private Line cases appear only as anonymous counts in Insights.
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