Legal
Refund Policy
Every plan starts with a free 30-day trial, so you can test the assistant on your own policies before paying. This policy covers what happens after you subscribe.
Free trial
No payment is taken during the trial. If you do not continue, nothing is charged.
Annual plans
- If you cancel within 14 days of your first annual payment, we refund the full amount.
- After 14 days, annual fees are not refundable, but the service stays active until the end of the paid term.
Monthly plans
Monthly plans can be cancelled at any time and stop at the end of the current month. Partial months are not refunded.
Employee count changes
If your active employee count drops, the lower count applies from your next billing cycle. If it rises above your plan, the extra employees are billed pro rata for the rest of the term.
Service credits
If monthly availability falls below 99.9%, eligible customers receive service credits against the next invoice, as set out in their plan or order form.
How to ask for a refund
Write to us through the Contact Team page with your workspace name and invoice number. Approved refunds are made to the original payment method within 10 working days.